Privacy Policy
This policy explains how Domus collects, uses and protects your personal data when you use the resident portal and app. Data is processed by Vehix Co. (Vehix Co.), in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
Data we collect
- Identity and contact details: name, national ID or iqama number, mobile number and email.
- Lease and unit details: Ejar contract number, unit, lease term, amounts due and paid.
- Building access data where enabled: access code, card number, face photo with your explicit consent, and entry log.
- Technical usage data: account sign-ins and device type, for security purposes.
Payment data
Online payments are processed by a payment service provider licensed by the Saudi Central Bank. We never see or store full card details on our systems; we keep only the transaction reference, amount and status.
How we use your data
- Managing your lease, issuing invoices and collecting service fees and utility bills.
- Handling maintenance and service requests.
- Providing building access and keeping residents safe.
- Sending notifications about your account, lease and payments.
- Complying with applicable laws and regulations.
Sharing your data
We do not sell your data or share it for marketing. We share it only as needed with: the Ejar platform, our payment service provider, contracted service providers fulfilling your requests, and government authorities when legally required.
Retention and security
We keep data for the duration of your lease and any period required by law afterwards, then delete or anonymise it. Your face photo is removed from access systems when your residency ends or when you withdraw consent. Data is transmitted over encrypted connections and stored with restricted access.
Your rights
You may request access to, correction or deletion of your data, or withdraw your consent to the use of your face photo at any time, by contacting us using the details below.