Terms & Conditions
These terms govern your use of the Domus resident portal and app, provided by Vehix Co. (Vehix Co.). By using the portal you agree to these terms.
The service
The portal is for residents of the units we manage. It lets you view your lease and invoices, pay service fees and utility bills (electricity, water, internet), request maintenance and services, and manage building access.
Rent and the Ejar platform
Leases are registered on the Ejar platform, and rent is paid through Ejar's approved channels. The portal is used to collect service fees, utility bills and additional services.
Your account
- Your account is created with the mobile number on your lease; you are responsible for keeping your password confidential.
- Access codes and cards are personal, must not be shared, and are deactivated when the lease ends.
Prices and payment
- The amount of each invoice or service is shown before payment, in Saudi riyals, including VAT where applicable.
- Utility bills are based on meter readings or bills issued by the utility providers.
- Online payment is made through a licensed payment provider using the available methods (mada, credit cards and others).
- An electronic invoice is issued for every payment.
Refunds
Amounts paid through the portal are subject to our Refund & Cancellation Policy.
Acceptable use and liability
Misusing the portal or attempting to access other residents' data is prohibited. We aim to keep the portal available at all times but are not liable for outages beyond our control. We may update these terms and will publish the updated version on this page.
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia.